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Advertisers’ Highest-Rated Media Brands in 2013

source: http://www.marketingcharts.com/wp/traditional/advertisers-highest-rated-media-brands-in-2013-39652/?utm_campaign=rssfeed&utm_source=mc&utm_medium=textlink Meredith was the best media...

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Advertisers’ Highest-Rated Media Brands in 2013

source: http://www.marketingcharts.com/wp/traditional/advertisers-highest-rated-media-brands-in-2013-39652/ Meredith was the best media company partner for advertising companies last year, toppling the...

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Most-Used Customer Service Channels

source: http://www.marketingcharts.com/wp/traditional/most-used-customer-service-channels-42992/?utm_campaign=rssfeed&utm_source=mc&utm_medium=textlink Source: NICE Systems Notes: Roughly 9 in...

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Company Mentions on Social Channels Peak on Thursdays – eMarketer

source: http://www.emarketer.com/Article.aspx?R=1010926 In today’s socially charged world, a simple tweet, post or pin from a customer could prove detrimental or profitable for a business. Most company...

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Marketers Look for Mobile to Improve Customer Engagement

source: http://www.marketingcharts.com/wp/online/marketers-seek-improved-customer-engagement-from-mobile-efforts-43458/?utm_campaign=rssfeed&utm_source=mc&utm_medium=textlink The most important...

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Social Media Sites Ranked by User Satisfaction

source: http://www.marketingcharts.com/wp/online/social-media-sites-ranked-by-user-satisfaction-44257/?utm_campaign=rssfeed&utm_source=mc&utm_medium=textlink Source: American Customer...

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Poor Service Leads Brits to Scream, Shout and Post on Social – eMarketer

source: http://www.emarketer.com/Article.aspx?R=1011100 A stereotypical Brit would likely meet poor customer service with a stiff upper lip; take it on the chin; maintain a sense of decorum. However,...

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Retailers Say Customer Retention Will be Key Revenue Growth Driver

source: http://www.marketingcharts.com/traditional/retailers-say-customer-retention-will-be-key-revenue-growth-driver-45664/?utm_campaign=rssfeed&utm_source=mc&utm_medium=textlink While global...

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How US Consumers Define Brand Loyalty

source: http://www.marketingcharts.com/traditional/consumers-brand-loyalty-drivers-45779/?utm_campaign=rssfeed&utm_source=mc&utm_medium=textlink The majority of American adults are loyal to 5...

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How Consumers Form Their Impressions of Companies

source: http://www.marketingcharts.com/traditional/how-consumers-form-their-impressions-of-companies-46426/?utm_campaign=rssfeed&utm_source=mc&utm_medium=textlink The quality of a company’s...

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